Who we are
Roamaza is a shared marketplace that helps travellers discover curated journeys from approved travel partners. We provide the marketplace, discovery tools, customer accounts, and enquiry tracking experience.
The travel partner that publishes a package remains responsible for the travel service it offers and for the conversations it has with you about that trip.
Who this policy covers
This policy applies when you browse Roamaza, create a customer account, send an enquiry, contact support, apply as a travel partner, or use a partner workspace.
Information we collect
Depending on how you use the platform, we may collect:
- Your name, email address, phone number, and account or one-time-code activity.
- Trip preferences shared in an enquiry, such as destination, dates, traveller count, budget, pace, and notes.
- Travel partner registration details, business information, verification documents, and workspace-user details.
- Device, browser, IP address, cookie, usage, and security-log information.
- Messages, support requests, feedback, and records needed to keep the platform safe and auditable.
How we use information
We use information to:
- Display and improve destinations, packages, partner profiles, and search results.
- Send an enquiry to the relevant travel partner and show you updates in your account.
- Create and secure accounts, provide support, and communicate important service messages.
- Verify partners, prevent fraud and misuse, maintain audit trails, and protect the platform.
- Meet legal, regulatory, and reasonable record-keeping obligations.
When information is shared
When you enquire about a package, the information needed to respond is shared with the travel partner that owns that package. This is the purpose of the enquiry experience and lets the partner understand what you are looking for.
We may also use trusted service providers for hosting, authentication, email or messaging, analytics, support, and security. They may process information only to provide services to us. We may disclose information where required by law or needed to protect people, property, or the platform.
Roamaza does not sell personal information.
Cookies and analytics
We may use essential cookies to keep the platform working and analytics tools to understand usage and improve the experience. Where optional cookies are used, you can manage your preferences through the controls we provide.
How long we keep information
We keep information for as long as it is needed to provide the service, maintain enquiry history, resolve disputes, protect the platform, meet legal obligations, and preserve appropriate audit records. When it is no longer needed, we delete it or use reasonable steps to anonymise it.
Your choices and requests
You may ask us to access, correct, or delete personal information where applicable, withdraw consent for optional communications, update preferences, or request help with a privacy concern. We may verify your identity before completing a request.
Security
We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. No online service can promise absolute security, so please use a strong, private authentication method and contact us promptly if something looks wrong.
Children and international processing
Roamaza is intended to be used by adults. If information about a child is needed for a family journey, it should be provided by a parent or authorised adult only when necessary for the enquiry.
Our service providers or infrastructure may process information in countries outside India. Where that happens, we use appropriate contractual, organisational, and security measures for the processing.
Updates and contact
We may update this policy when our service, practices, or legal obligations change. We will publish the updated version here and make a reasonable effort to highlight material changes.
For privacy questions or requests, contact the Roamaza team at the details below.